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Insure.com surveyed more than 5,600 insurance customers nationwide further asked them to rate their satisfaction with their insurance companies. Twenty big companies fame 4 categories (auto, home, health further game insurers) were rated, and the top three warranted Insure.com's annual 'People's choice Award.' (think out the spacious rankings below.)
Insurance companies were scored on 5 measurements:
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Customer service
Claims satisfaction
value due to price paid
Percent who big idea to renew
Percent who would stimulate the company
(agility insurance scores did not consist claims or renewal questions.)
Insure.com's best Insurance Companies customer consolation tool contains all its scores also rankings, plus customer comments, A.M. optimum finance strength ratings further information on individualistic coverage options available from auto insurers, such now accident forgiveness besides usage-based insurance.
'What we're since is that the root scorers perform efficiently across the board. Their customers are happy go underground both remuneration and customer service,' said Amy Danise, editorial administrator of Insure.com. 'They have fans, not just customers.'
exceedingly individuals are 'completely' or 'somewhat' satisfied with the customer service from their insurance corporations. However, this eternity life insurers dropped below health insurers in customer satisfaction levels.
Here are percentages of customers aphorism they are 'completely' or 'somewhat' blithe stow away their insurers' customer service:
Auto insurance customers: 80 percent (2012 results: 80 percent).
dwelling insurance customers: 76 percent (2012 results: 73 percent).
bit insurance customers: 67 percent (2012 results: 63 percent).
Health insurance customers: 71 percent (2012 results: 61 percent).
'When we asked people who gave low ratings what their reason was, greatly often they said they couldn't perfect an answer to the pump or there was no follow-up to the problem,' said Danise.
its auto insurance price shopper
Price was cited by 42 percent survey respondents as its famously cash factor pressure auto insurance-buying decisions; 21 percent think customer service is the powerfully important factor. Satisfaction hide claims came string as third degree immensely important, ensconce 15 percent. Knowing how multiplied clientele would recommend the company or how many would counter-attack their policies were each chosen as hugely central through 11 percent.
'Smiles and amiable words won't perfect an insurer to the top of its rankings. Their clientele also have to feel they're removing a seemly appraise for their money,' said Danise.
among customers who say they won't be renewing their auto or home insurance policies, price was its No. 1 reason.
Among people who say they won't renew cache their wearisome car insurance company:
62 percent accredit their price is highly high.
12 percent think other companies are better.
10 percent cite poor customer service.
9 percent postulate 'other' reasons.
8 percent concurrent to dissatisfaction with claims.
Don't bother reading its insurance policy
rendering one's auto insurance policy doesn't indispensably introduce to improved satisfaction.
among consumers who done car insurance claims importance its last three oldness further say they haven't read any of their auto policy, 61 percent were nonetheless 'completely satisfied' plant its claims process. That's not too deep apart from policyholders who made claims and also say they've refine all of their auto game plan - 69 percent were 'completely satisfied' protect their claims.
'Conventional proof suggests that being proficient with the terms of your policy entrust aid you avoid nasty surprises if you have a claim,' oral Danise. 'But tangible data adjust not help this vie. people who haven't define a single word of their policies are roughly as easygoing with their claims since those who expended time reading their policies.'
The angelic insurance agent
When consumers were asked who they would prefer to swallow as an insurance representative from a list of celebrities, Oprah Winfrey trumped the Donald:
Oprah Winfrey: 33 percent.
Donald Trump: 31 percent.
Barbara Walters: 17 percent.
Al Roker: 15 percent
Kim Kardashian: 5 percent.
'If Oprah's TV pursuit ever fizzles she could categorically make a struggle of intrinsic over an insurance agent,' remarked Danise. 'Oprah listens.'
See the enormous article again customer consolation ratings during http://www.insure.com/best-insurance-companies.html.
The rankings
AUTO INSURANCE RANKINGS
(obtain out of 100.)
1. USAA - 96.0
2. Erie Insurance - 91.7
3. Auto-Owners Insurance - 88.1
4. MetLife - 86.4
5. country Insurance - 85.9
6. American Family - 85.1
seven. national - 83.8
eight. AAA - 82.5
9. State Farm - 82.3
10. Allstate - 81.6
11. GEICO - 81.4
12. GMAC Insurance - 81.4
13. Mercury General - 80.3
14. The Hartford - 80.2
15. vitalizing - 79.8
16. Farmers - 79.3
17. Esurance - 78.6
18. Liberty mutual - 77.9
19. 21st Century - 75.7
20. Travelers - 73.6
home INSURANCE RANKINGS
(end surface of 100.)
1. USAA - 96.0
2. Amica mutual - 90.4
three. commonwealth Insurance - 90.2
4. Auto-Owners Insurance - 87.9
5. Erie Insurance - 87.1
six. American inland - 85.8
seven. State Farm - 84.8
8. Allstate - 84.7
9. Chubb - 84.4
10. MetLife - 83.4
11. Fireman's Fund - 83.1
12. its Hanover Insurance - 83.0
13. Farmers - 82.0
14. AAA - 81.7
15. national - 81.0
16. autonomy mutual - 79.6
17. The Hartford - 77.9
18. Travelers - 77.5
19. Universal Property & misadventure - 75.6
20. Citizens lucre Insurance - 72.9
HEALTH INSURANCE RANKINGS
(Score exterior of 100.)
1. kaiser Permanente - 83.6
2. BCBS of Illinois - 83.3
3. Humana - 83.1
4. Health catch - 81.2
5. BCBS of Florida - 81.0
6. BCBS of Michigan - 80.9
7. horizon BCBS of afresh jumper - 80.8
eight. Assurant - 79.8
9. BCBS of Massachusetts - 79.8
10. hymn BCBS - 79.8
11. Regence BCBS - 79.6
12. Aetna - 79.6
13. Highmark BCBS- 79.3
14. CareFirst BCBS - 79.2
15. Independence BCBS - 78.8
16. disconsolate Shield of California - 78.4
17. BCBS of North Carolina - 77.5
18. UnitedHealthcare - 77.2
19. CIGNA - 76.0
20. Coventry Health Care - 75.3
LIFE INSURANCE RANKINGS
(Score out of 100.)
1. American prevalent - 83.2
2. Jackson at rest - 80.6
3. Allstate - 80.5
4. Northwestern co-ordinated - 78.7
5. ING - 78.4
6. New York Life - 77.6
seven. Prudential finance - 76.5
8. Transamerica - 76.3
9. AXA Equitable - 76.2
10. MetLife - 76.0
11. Aviva - 75.5
12. Hartford Life - 75.4
13. Massachusetts Mutual - 74.5
14. Great-West Life - 73.5
15. Ameriprise finance - 73.2
16. Pacific Life - 72.2
17. Principal - 71.5
18. TIAA-CREF - 70.8
19. John Hancock - 70.0
20. Lincoln family - 68.2
Methodology
Insure.com conducted surveys of more than 5,600 insurance customers nationwide between sep and November 2012 for customer satisfaction ratings and reviews. the survey was not open to the stock public on the Insure.com website. We gathered ratings for auto, home, health further life insurance carriers. Consumers answered questions about their levels of consolation keep from their insurers, and any answer was assigned a point value.
A.M. Best ratings further written customer comments were not endowed in its scores.
we collected data for 20 large corporations through market share magnetism each category, so not all companies are represented in the consider. the companies for which we collected data were afterwards ranked. The starting point three companies direction each category warranted Insure.com's 'People's choice Award.'
About Insure.com
Insure.com is a absolute mechanism of consumer insurance data also data. The website facilities articles, news and tools on auto, home, health again life insurance topics; life insurance quotes; besides car insurance alike implements. Consumers believe entrance to free car insurance quotes besides power on finding the appropriate insurance policy, compensatory money again elucidate claims problems. Insure.com is owned and operated through QuinStreet, Inc. (NASDAQ: QNST), one of the largest Internet selling and media companies in its world. QuinStreet is committed to providing consumers and businesses camouflage the information they fondness to research, discovery and select the products, services and brands which boss meet their needs.
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